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There’s a lot of focus on how we build relationships throughout many areas. I find it to be true in my business trade, my ministry work, my roles at church, and in so many others. Some will call it customer service, experience management, or any of dozens of other buzzworthy monikers. Yet, it comes…

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We all have metaphorical earbuds that we are using as interpersonal barriers of relationships. Sometimes, those “earbuds” are intentionally put in place as we are zoning out and keeping ourselves solitary. Other times, they’re in place without our conscious knowledge. Regardless, though, they are leading to missed opportunity. Consider the following scenario from the…

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Human beings are wired with a survival instinct. Some call it our reptilian brains and many are quick to reference Maslow’s Hierarchy of Needs as evidence. There has been a lot of more recent neuroscience to further affirm this human need for survival at all costs. This human nature, though, blurs the line between…