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We often hear about attitude and the importance of it. Clichés, like “your attitude determines your altitude” and “attitudes are contagious, make yours worth catching” are pretty common. As you may know, I am no fan of clichés, but I do also acknowledge that clichés become clichés because they are generally true. Such attitudinal…

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My pleasure. I thought I was pretty wise when I decided to start saying that whenever anyone would thank me for the work I had done for them. I thought I was pretty smart. That is, I thought I was smart until learned it was the phrase Chick Fil-A employees are instructed to say…

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The concept of organizational unlearning came into my purview while studying for my master’s degree. It refers to “the discarding of old routines to make way for new ones.” When I applied that to my career experiences, I realized I was seeing it play out in some way daily. Since then, I’ve continued to…