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We often hear about attitude and the importance of it. Clichés, like “your attitude determines your altitude” and “attitudes are contagious, make yours worth catching” are pretty common. As you may know, I am no fan of clichés, but I do also acknowledge that clichés become clichés because they are generally true. Such attitudinal…

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My pleasure. I thought I was pretty wise when I decided to start saying that whenever anyone would thank me for the work I had done for them. I thought I was pretty smart. That is, I thought I was smart until learned it was the phrase Chick Fil-A employees are instructed to say…

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There’s a lot of focus on how we build relationships throughout many areas. I find it to be true in my business trade, my ministry work, my roles at church, and in so many others. Some will call it customer service, experience management, or any of dozens of other buzzworthy monikers. Yet, it comes…